Question 1

What areas do you service?

Accepted Answer

We provide mobile RV repair and maintenance throughout the Okanagan Valley, including Kelowna, West Kelowna, Lake Country, Vernon, Peachland, and Summerland — and all the communities in between.

If you’re outside our main route, give us a call — we’ll always do our best to accommodate.

Question 2

What types of RVs do you work on?

Accepted Answer

We service all RV types, including:
 • Tent trailers & travel trailers
 • Fifth wheels
 • Class A, B, and C motorhomes
 • Truck campers & toy haulers
If it’s an RV, we’ve worked on it — from small fixes to full system rebuilds.

Question 3

Do you offer mobile service?

Accepted Answer

Yes!
 
Our fully equipped mobile unit brings certified, insured RV repairs right to your location — home, resort, or storage lot.

No need to tow or transport your unit. We come to you for convenience, safety, and speed.

Question 4

Are you certified and insured?

Accepted Answer

Absolutely.

Family First RV is Red Seal Certified, insured, and bonded for your peace of mind.
We also handle warranty and insurance claims with major providers including ICBC, Aviva, and First Canadian Protection Plan (FCPP).

Question 5

What are your business hours?

Accepted Answer

We’re open Monday to Friday, 8 AM – 6 PM, and Saturday, 9 AM – 4 PM.

Emergency mobile service is available after hours — call us directly at (250) 870-3170 for urgent repairs.

Question 6

What kind of repairs do you handle?

Accepted Answer

Just about everything!
Here are a few examples:
 • Plumbing & electrical repairs
 • Appliances & propane systems
 • Roof reseals & leak repairs
 • Solar & inverter installations
 • Winterizing & de-winterizing
 • Brakes, bearings, and safety inspections

If you don’t see what you need listed — just ask. Chances are, we can take care of it.

Question 7

How much does a typical service cost?

Accepted Answer

Pricing varies depending on the type of repair, location, and parts required.

We’re always transparent — you’ll receive a clear estimate before any work begins. We also offer maintenance packages and seasonal service plans to help you budget for regular care.

Question 8

How do I book an appointment?

Accepted Answer

You can book online using our simple service form, or call/text us at (250) 870-3170.

We’ll confirm your appointment, discuss your needs, and get you scheduled — often within a few days.

Question 9

Can you help with insurance or warranty claims?

Accepted Answer

Yes — and we make it easy.

We’ll coordinate directly with your provider to streamline approvals and get your RV back on the road faster. Just provide your policy or claim number when you book.

Question 10

Do you have a physical location?

Accepted Answer

We’re currently mobile across the Okanagan, with a dedicated service facility coming soon.
Stay tuned for updates — or follow us on social media for announcements.

Question 11

Do you offer maintenance plans or seasonal checkups?

Accepted Answer

Yes, we do!

Our Seasonal Maintenance Plans include winterizing, de-winterizing, safety inspections, and system checks to keep your RV in peak condition. Ask us about annual packages when booking.

FAQ

Your Questions, Answered by the Family First RV Team

Ready to get back on the road?